Charlotte and Matthews Auto Repair

Excellent customer service. I've been a customer over two years and will continue to use Honest 1 to keep my vehicles operational for the near future.

I was more than impressed with my experience @ Honest Auto Care. The facility was so comfortable , clean and accommodating. The staff was friendly and professional. I highly recommend that anyone give Honest Auto Care a try.

What a surprising and pleasing experience with Honest-1 Auto Care. The personnel were courteous, well-informed about their services and prompt in executing the needed service. I was most impressed with the clean and welcoming facility and the fact that there was not a blaring TV dominating the room. The waiting area was tastefully appointed. The arrangement of furniture made a more private waiting area rather than everyone gathered in one area forced to watch the TV show whether you liked it or not. Will return for future car maintenance.

Very friendly staff. They were professional and courteous. Did a great job on my car in a timely manner.

These guys always do top notch work. I totally trust my vehicles at Honest-1.

These guys continue to impress. Friendly and I trust them to recommend only what is needed now. Plus, they let me know what to keep an eye on for a future visit. They have an excellent team and a terrific shop and waiting area.

So far so good, brought vehicle for an alignment after replacing all 4 tires at an other establishment in the area. Had them diagnose a TPMS service light as well. They did great with the alignment and were upfront about the findings with the TPMS light. I appreciated them not being pushy to repair the TPMS light issue and giving me as much information as possible to hepmake an informed decision on whether or not to opt for the repair. Always a good sign of a reputable service center. I will be going back to get my a/c system checked-- depending on how that experience goes, I will decide if this is the new "go to" for all my family's automotive needs.

Nice place and people. One of the guys at the counter looks like Brad Pitt... lol seriously! Atmosphere very comfortable. Initially they took about 25 minutes to come back to tell me that they couldn't figure out what was wrong with the A/C and that to do a diagnosis it would be $126.00. I paid it. Approximately, less than an hour went by, Brad-Pitt look a like came back and told me it would cost $1,225.00 in a nutshell to fix my A/C. And to be honest, I felt a little double-talk around whether or not the $1,225.00 would solve the problem and get my air conditioning back running! Unfortunately, to fix my resistor and blower motor (for my A/C), the price quoted was higher than the dealership but only by a few dollars or so. Although, if I do select them to fix my car, I would receive a three year warranty, and Roadside Assistance (part of the price of $1,225.00 to fix my car I'm assuming), and a free loaner at the time of service. Something to factor in is that for me $701.00 for labor alone is extremely over-priced for a simple job. I always do homework before getting a quote for anything. The price for the parts were literally double (or more) then if you purchased the parts from a place like Auto Zone. The flip side to all of this is that if you don't want to deal with the friendly local mechanic, you would want a professional to do the work. If you don't mind the higher price to get your car fixed then you could go there. I didn't let them fix my car, but that's just my personal choice.

I appreciated the expertise and professionalism of Jon Adams. I feel he and his team did a great job of checking out my new purchase...a 2005 Subaru Outback. They went over it from head to toe and they educated me on my purchase. I did buy the car and I really like it. Thanks, David P.

Great employees, great service, and great prices!