Charlotte and Matthews Auto Repair

Started out great with quick service but as I started to drive my car I noticed a noise that was not there before. I took my car back this morning to find out late this afternoon that no one has looked at it. Don't tell me to bring it in if you are not going to fix the issue that day. Very disappointed right now. They have looked at it again and said ut is normal for new brake pads to rub the rotary. They said give it 2 weeks to go away. I have had new brake pads and rotars before and never had mechanics say such things so I am very doubtful. I. 2 weeks I have a feeling I will have to go back to them. Not satisfied yet.

Job well done.

Job well done. Very pleased with the service I received on my vehicle. Thank you.

I've taken my car to this place twice because I allowed the battery to drain completely. I've had an alternator replaced the first time and a new battery placed the second time. In addition they looked over my car for other items needed and contacted with an estimate. I've received top notch service and will always trust them with my car. Thanks Julian for your amazing Customer Service.

Excellent service. Very trustworthy

Big shout out to Dan and his team at Honest-1 Auto Care. I knew something was loose under my car but wasn’t quite sure all I needed was a bolt. They replaced it (early Christmas present) and was on my way. Definitely coming back. They were so nice and did everything with a smile. Customer for life. Thank you so much!

My interaction with Honest-1 was great! My car was towed over there after hours and they were able to run diagnostics on it the next morning. I had an issue that was covered by the warranty so my car had to be towed to the dealership but I will definitely try them next time!

My Mercedes stalled out and I had it towed here. Dan was really helpful with getting me taken care of. They did a diagnostic and determined that my timing chain snapped and if you know anything about Mercedes engines, you know how sad this was to hear. While my car wasn't repairable, (I didn't want to financially commit to an engine repair of that cost) I'm grateful for the service provided!

Julian was one of the most polite and professional service team members whom I’ve ever dealt with at any auto repair facility. He patiently listened to the issues which I presented and clearly explained my options. I highly recommend Honest 1 Auto Care for anyone needing vehicle repairs. Pure pro’s!