Greg and the others at Honest-1 take care of all three of our cars. I trust that I'm getting the truth from them when I take it in. This past weekend, I took it in for an oil change and inspection - they told me that the brake pads were close, but didn't pressure me or try to scare me. I've listened to them deal with other customers in the waiting room, and they are always respectful and don't pressure them. Greg gave me a ride home from the shop the first time I used them - he's a nice guy.