Charlotte and Matthews Auto Repair

Big shout out to Dan and his team at Honest-1 Auto Care. I knew something was loose under my car but wasn’t quite sure all I needed was a bolt. They replaced it (early Christmas present) and was on my way. Definitely coming back. They were so nice and did everything with a smile. Customer for life. Thank you so much!

My interaction with Honest-1 was great! My car was towed over there after hours and they were able to run diagnostics on it the next morning. I had an issue that was covered by the warranty so my car had to be towed to the dealership but I will definitely try them next time!

My Mercedes stalled out and I had it towed here. Dan was really helpful with getting me taken care of. They did a diagnostic and determined that my timing chain snapped and if you know anything about Mercedes engines, you know how sad this was to hear. While my car wasn't repairable, (I didn't want to financially commit to an engine repair of that cost) I'm grateful for the service provided!

Julian was one of the most polite and professional service team members whom I’ve ever dealt with at any auto repair facility. He patiently listened to the issues which I presented and clearly explained my options. I highly recommend Honest 1 Auto Care for anyone needing vehicle repairs. Pure pro’s!

Timely and courteous. Great first time experience!

Everyone was so polite and Curtis

Very nice guys there and they really live up to the name Honest because they were very very true and fair when came down to pricing and what was truly needed!! Shift and curious work also

I'm usually wary of businesses that have to assert how honest they are in their name, but I was pleasantly surprised to find that this one lived up to their claim. My car cut off on me while I was waiting at a stoplight and only regained power when the battery cables were jiggled. So, after discussing the situation with my car-savvy father, I mentioned this to the receptionist and asked if they could check to make sure the cables were properly tightened first before running any tests. They did and, thankfully, that turned out to be the issue and they were kind enough to be upfront and not charge me for it!

The front desk and technicians were very nice, very willing to help, but there's a disconnect between that positivity and their skill sets. Took my car for a routine oil change, oil was leaking when i got home. Took it back two more times to see if they can fix whatever issue was caused, to no end. Had to take it to my main mechanic in Stallings who said that the oil filter was screwed on too tight and they broke my oil pan seal. This is some car mechanic 101 failure, will not be going back