Charlotte and Matthews Auto Repair

I was very pleased with the level of professional customer service I had during my car experience. When I called Honest 1 after my car wouldn't start the night before, I spoke to Greg who patiently and kindly asked me some questions in order to get a better understanding of the problem. Greg then stated that they would run some tests in order to get to the root of the problem. My car was towed there, and before they worked on it, CJ called me back each time and patiently walked me through the problem, then suggested action steps to get it fixed. My car was fixed same day... It needed a new battery and a new starter. Not the best news, but it had to get done! They are truly dependable and honest! I will definitely go back there with any more car maintanence needs. Great job!

I was impressed with your shop. The waiting room and bathroom were clean. The technicians were friendly and knowledgeable. They finished the job promptly. They also told me that I would need a new battery soon; but they did not try to pressure me into buying one from your company. They told me that the one that I had should be replaced by AAA (where I bought it). I will continue to go to the shop, especially if you put coupons in the mail.

Quick service, courteous staff. Will be back!

It's always a pleasure!!!!

I had an awesome experience working with Honest-1. CJ at the front desk is very welcoming and helps ensure that you will leave satisfied and in a timely fashion. The managers all introduced themselves making it feel very one-on-one. I would definitely recommend taking your car here for an oil change, tire rotation, or state inspection. However, after three appointments they could not diagnose my AC issue in which case I went to the car dealership service to get my car fixed.

Great service and got a free car wash out of getting an oil change! I'm sure I will be back for another one.

Fast courteous service.

I was very pleased with their professionalism and service. They even saved me money on something I thought I needed, but didn't. Feels good to finally be able to trust someone with my car.

Immediate service, immaculate waiting area, courteous and friendly owners/employees. Precise explanation of findings, and NO pressure!

You guys are very friendly and professional.