Charlotte and Matthews Auto Repair

9 Years Anniversary
(704) 912-4803hours:
Mon - Fri: 7:30 AM - 5:30 PM
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1

I brought my 1984 Toyota van in last Wednesday to check the battery kill switch and the battery. I was told that the battery needed replacement and the kill switch was working fine. I was charged over $40.00 just for checking the battery, and told that the battery kill switch is not a problem. I doubt that anyone ever checked the kill switch, because, if they had, they would immediately see that IT IS NOT WORKING FINE. The threads on the dial are completely stripped and the switch is not making contact. Very simple to check, and only takes a few seconds. As for the battery check, that is a service that is usually done without charge when purchasing a new battery. I would have purchased the battery from you had the check been included in the service. I even asked to have the cost of the check applied towards the purchase of the new battery, but was refused that request. Furthermore, if you had installed a new battery it would not have worked because of the problem with the kill switch! It would be nice if you would live up to the “Honest” which is in your name. I feel that I have been ripped off and will not be returning customer. Gene Kavadlo

5

Very detailed and fast work.

4

5

Grateful for the customer service! I also appreciate the pictures taken during the inspection.

5

Service was awesome price was reasonable and Patrick help through every step

5

Well stocked clean cheerful atmosphere excellent customer care

5

The team was super helpful and friendly. Will definitely be coming back!

4

5

1

I used this shop to change out my Water pump on my 2014 Ford Explorer and after 2-months my engine begins to make a knocking noise. I take it back to them because I never had any other problems with my car. They tell me the next day that they inspected the vehicle, and I will need a new engine. Meanwhile they just opening the engine and replaced the TCT and gaskets that are required for the water pump. I told them I don't believe them, and they proceed to tell me to get my own technician and have him inspect the vehicle for any errors that they committed. I'm lost at words because my 2014 ford explorer only has 84,000 miles and your telling me now that after they worked on it, i all of a sudden need a new engine? in addition to paying them over $3,800 dollars now i need a new vehicle which will cost $10 to $15,000. Please folks stay FAR FAR AWAY FROM THIS COMPANY. THEY PERFORM SHADY WORK AND WILL NEVER OWN UP TO THEIR MISTAKES OR AT LEAST FULLY HELP FIND OUTY WHAT WENT WRONG.

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