Charlotte and Matthews Auto Repair

If the technician were creative and put the customer first, he could have saved me at least $1,000. The brake pads costs < $20 at Amazon, < $40 at auto zone but this place charged me $107. The total cost was $2,404 for front and rear brakes (rotors, calipers, brake pads and labor.) and the car is 20 years old! Customers need saving in addition to trust, honest, clean place etc. I came here because Costco has 15% off coupon but that couldn't cover the extra charges. Some customers research, do homework and inspect their cars before bringing in for service.

Honest? Really? Can't trust this place. If the technician were creative and put the customer first, he could have saved me at least $1,000. The brake pads costs < $20 at Amazon, < $40 at auto zone but this place charged me $107. The total cost was $2,404 for front and rear brakes (rotors, calipers, brake pads and labor.) and the car is 20 years old! Customers need saving in addition to trust, honest, clean place etc. I came here because Costco has 15% off coupon but that couldn't cover the extra charges. Some customers research, do homework and inspect their cars before bringing in for service.

Honest? Really? Don't be fooled by the name. I can't trust this place. The brake pads costs < $20 at Amazon, < $40 at auto zone but this place charged me $107. Similarly, the caliper costs $52 at Amazon but I was charged $160. The total cost was $2,404 for front and rear brakes (rotors, calipers, brake pads and labor.)! Look at the bill, you'll collapse! Customers need saving in addition to a clean place. We don't need free drink, coffee. I came here because Costco has 15% off coupon but that couldn't cover the extra charges. Some customers research, do homework and inspect their cars before bringing in for service. Don't fool us. We'll tell everyone world wide about your business.

Honest? Really? Don't be fooled by the name. You'll be disappointed if only read the 5-star reviews at their website. I lost my trust from this place. I told them only the rear brake needs service but they opened both front & rear brakes without my approval. I was afraid they would not put everything back as before if I don't allow them to work on my car after seeing their estimate. The brake pads costs < $20 at Amazon, < $40 at auto zone but this place charged me $107. Similarly, the caliper costs $52 at Amazon but I was charged $160. The total cost was $2,404 for front and rear brakes (rotors, calipers, brake pads and labor.)! Look at the bill, you'll collapse! Customers need saving in addition to a clean place. We don't need free drink, coffee. I came here because Costco has 15% off coupon but that couldn't cover the extra charges. Some customers research, do homework and inspect their cars before bringing in for service. Don't fool us. We'll tell everyone world wide about your business.

After reading all the reviews and hearing about the great staff I took my truck in for a quote. The quote was higher than the dealership. That was explained away with the 4 year warranty. He was not allowed to tell me the part number he was getting from Carquest. Assume they did not want me to know the mark up. It is a shame, I tried to give them business even though they were higher. I just wanted to know what I was paying for and I guess that was too much to ask.

Got me in quickly located the problem & called me back within 30 minutes

I've had a few things done at this shop. So far so good.

Very professional, friendly, helpful and competitive. Good atmosphere.