Charlotte and Matthews Auto Repair

4.7 (1970)
9 Years Anniversary
(704) 912-4803hours:
Mon - Fri: 7:30 AM - 5:30 PM
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2

Booked an appointment online and indicated services needed: oil change and tire rotation. Also mentioned this when I arrived. Only the oil change had been performed when car was “ready”. Also I have a $90 credit/rewards credit that was not applied to the service. I use this facility often so I’m surprised at the lack in level of attention to detail. Now I have to take more time out of the day to get a rotation at some point.

Bryan, Let me first apologize for the service experience. We have some new staff on the front desk that are in training and we dropped the ball for sure. We will be reaching out to you to schedule a free tire rotation which we will get done in 10-15 minutes from your arrival. We definitely appreciate your loyalty as a customer and for proving the feedback so we can improve our service. Regards, Gregg (Owner)

- Honest-1 Auto Care South Charlotte
4

Booked an appointment online and indicated services needed: oil change and tire rotation. Also mentioned this when I arrived. Only the oil change had been performed when car was “ready”. Also I have a $90 credit/rewards credit that was not applied to the service. I use this facility often so I’m surprised at the lack in level of attention to detail. Now I have to take more time out of the day to get a rotation at some point. Update from 2 to 4 stars: I was called quickly and offered a free rotation. Mistake was due to new employees.

Bryan, Let me first apologize for the service experience. We have some new staff on the front desk that are in training and we dropped the ball for sure. We will be reaching out to you to schedule a free tire rotation which we will get done in 10-15 minutes from your arrival. We definitely appreciate your loyalty as a customer and for proving the feedback so we can improve our service. Regards, Gregg (Owner)

- Honest-1 Auto Care South Charlotte
1

Charge too much no charge more than the dealership and I didn't even need a steering column like y'all was saying

5

Took my car in for a 20k mile maintenance appt. They looked it all over and gave me a report card with photos. Everything looked pristine and they said it didn’t need anything. No charge for the inspection work so I was very pleased with the honesty even though they made no money for that visit and will be back!

5

Had a great experience with Kevin & team. They were able to get me in day of to fix a tire and was incredibly helpful and responsive.

5

The communication and service was great And the labor cost is reasonable. I will recommend to anyone.

5

Annual check up. Honest-1 completed an inspection of my 2013 Honda and provided me a 12 page print out of all items inspected along with 3 items that needed immediate action and 2 future items. They did what needed to be done and explained why some areas were for the future based on mileage. They provided a ride home and picked up after their work was completed. I highly recommend Honest-1.

5

Service was fast and my car runs so much better now

4

Was satisfied after intervention

5

Catalytic converter

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