Charlotte and Matthews Auto Repair

Friendly staff and they don't try to sell you services you don't need.

-Response to owners comment… Yes, indeed you definitely honored your overpriced quote and overpriced labor and overpriced diagnostics and I honorably overpaid your overpriced quote. I will never use your service again nor recommend you to anyone and hopefully people will read this review and do the same. -Original comment… Asked for an oil change and tuneup. I expected to pay around 450$ which is the average price for my make and model but ended up paying 837.48$ for an oil change and tuneup… The oil change was 69.83 (synthetic blend) minus a 10$ off coupon… really nice… Then they ran a 139.99$ System Diagnostics… wow!… most places this is free… 6 Spark plugs 33.40$ each = 200.40$ Gasket 63.90$ LABOR for tuneup… 279.98$… amazing… I’m sure the mechanic who actually did the work does not receive 280$ for every tuneup completed… Now I’m inundated with spam emails and texts from corporate and charlotte because they want to over charge me for more work they want to do on my car. Someone else was complaining about the 139.99$ System Diagnostics while I was there. If you think I might be exaggerating look up “average cost of Lincoln MKZ tuneup” then compare. -Buyer Beware. Do your research before you agree. I learned my lesson.

I received bad service at honest one. They seemed to be uninterested in fixing my car. I needed wheel bearings on a rear tire. They told me that I only needed one wheel fixed and told me the parts most of the time come twos. He asked me if I wanted to replace both rear wheels. Why would I if the other wheel is fine? I went there to get my brakes looked at. I took the day off to fix my car. The good news is there is a really good auto repair shops next to yours. I paid 48.00 for waiting my time in your shop. I noticed they had an angry older man working in the garage.

I can not say enough about the wonderful service I received at Honest-1 Auto Care. They were extremely friendly and helpful. I was able to bring my car in and have it serviced that same day. Pricing is very fair. They even left cookies and a thank you note in the vehicle. Definitely not your average repair shop!!! Thanks 🙏 Dru

I only came in to find out the noise of perhaps a squeaking belt. I was there approximately 4.5 hours as you ran a costly diagnostic test. The price of that, you quoted me $139..leaving..you chargede like almost $169... I didn't ask you to diagnose anything other than that squeaking belt noise 😡 No, my vehicle isn't new but, seriously? Never again & NO I don't recommend you! I don't think my gas cap light on or an oil leak has anything to do with a squeaking belt as so many other things you pointed out.. Really ridiculous! Ridiculous for the $4000 estimate I was given

I was always taught ..if you have nothing nice to say ...just say nothing.

This place is the best and the most knowledgeable!!! I have been getting my alignment and oil change and otherI services here. I am extremely happy with their honesty and professionalism!!! My Baxter Oil adapter was installed with the best possible quality work, every gasket oiled and oil filter fully prepared!! My engine sounds better now over all with better oil lubrication and quieter engine cold starts!!! This is my auto doctor clinic!!!