Charlotte and Matthews Auto Repair

Very professional

I stopped in to inquire about the previous business there as I was such respect and professionalism that I decided have an oil change. Well the at the counter said that he could get in later that day. I let him know that I had an appointment after the oil change and would need to be in and out fairly quickly. They did an oil change, tire Inspection then sat down to go over the results from their inspection. The advisor didn’t pressure me to have additional work done but instead informed me of how long I could drive with the current issue AND referred me to place for a used tire!! I was already so extremely impressed but when I got in my car and noticed the “Thank you” card along with a treat, everything was totally beyond my expectations!! This shop lives up to their name! have found a service shop! Thank You “Honesty-1 Auto care! Annissa Sturdivant

Easy doing business with this company. They are professional, courteous, efficient, and their prices are fair.

Best place to get my car care. I will not go anywhere else😀.

They took 2 day longer than they told me. They charged me double and installed the part wrong. Avoid this shop like the plague. Worst mechanic experience I have ever had.

After several issues with another service provider I was referred to Honest 1. They provided excellent service, the prices were very competitive, and they have a great rewards program. The staff here is great to work with and super friendly. Definitely my go-to for all my future auto needs.

This is just a follow up review on the previous review that was done. Honest1 was unable to replace my spark plugs without an additional cost that could have exceeded $400 on top of the $675 that was originally quoted for my 2014 Mercedes Benz E350. Once they started to replace the plugs, they came upon other issues that needed to be addressed. They were able to replace one side of the plugs, but the other side could not be replaced without breaking or popping a band that covered the plugs. So I backed out of the service and was charged for the labor that was done, which resulted in me being charged $575. I decided to take my vehicle to Northlake Mercedes, which is what I should have done from the start, They replaced my plugs without any additional issues. They didn't find anything else that would have caused a problem with the replacement of the spark plugs...at all. Which lead me to believe Honest 1 Auto will find other issue with repairs to increase their profits. After my experience, I decided to read some of their reviews. Sad to say there were numerous reviews that shared the same sentiments. You take your car in for one thing, just to be told about other repairs that would have to be done before they could complete their repairs. I learned a valuable lesson when it comes to getting certain vehicles(Mercedes, BMS's etc. Take your vehicle to that dealership, even if it might cost a little more. At least you're getting Skilled and Trained Technicians for your vehicle, not just a certified mechanic who work on all cars.