Charlotte and Matthews Auto Repair

I have taken the services for many years with great experience and satisfaction! Way to go the Honest-1!

Friendly staff and clean waiting room. Will use again.

I had a wonderful first experience at Honest 1 Auto Care from beginning to end. Everyone and everything was first class. I'll be back for future service for sure.

5 minutes to install a $9 part cost me $140. Seemed a bit high

Honestly, this was not my best experience at honest. I go there frequently for routine maintenance. I scheduled my appointment and when I went to pick my car up four hours later, they had not touched it. There was no call to let me know that they had not done my cars service. Several other customers came in at similar times and expressed disappointment that they also Did not have their cars ready at the expected time. There seems to be an opportunity for training at the front desk around communication about work completion.

Honestly, this was not my best experience at honest. I go there frequently for routine maintenance. I scheduled my appointment and when I went to pick my car up four hours later, they had not touched it. There was no call to let me know that they had not done my cars service. Several other customers came in at similar times and expressed disappointment that they also Did not have their cars ready at the expected time. There seems to be an opportunity for training at the front desk around communication about work completion.

Honestly, this was not my best experience at honest. I go there frequently for routine maintenance. I scheduled my appointment and when I went to pick my car up four hours later, they had not touched it. There was no call to let me know that they had not done my cars service. Several other customers came in at similar times and expressed disappointment that they also Did not have their cars ready at the expected time. There seems to be an opportunity for training at the front desk around communication about work completion. Edit: The manager called to apologize for the experience and is working to make it right. I am adjusting my review to 4 stars.

They took great care of my bronco and I loved the honest and clear communication!