Charlotte and Matthews Auto Repair

I needed a tire repair. I called to find out what the wait time was, was told it would be about an hour before they could look at my car. As soon as I arrived, the staff was courteous and was told the tech would look at my tire in a few minutes. Within 5 minutes the tech came out, just as courteous, looked at the tire and said he didn’t see anything and that it probably just needed air but that it would be about twenty minutes before he could put it on the blocks. At this time I had only waited for about 20 minutes or so, and was still within the hour wait time I was initially told. About 30 minutes go by and the tech grabs my keys and starts inspecting my tires. Within a few minutes he comes back and says I had a screw which was causing the slow leak. He recommended either a patch or plug with the differences between the two. He did not try to push me in either direction, the salesman provided me with the cost and much to my surprise he recommended the cheaper of the options. I asked them to put air in my bike tires and he happily obliged. The whole process including wait time took approximately 1:45. I was very satisfied and highly recommend you use them for any car repairs you may need.

Very honest and reliable. Great people and even better customer service. The name of the company is well deserved.

They did a entire engine swap for me on my 06 mustang , and it runs better now than it ever has! They are nice , professional , and do high quality work. I highly recommend for any car needs!

This place will markup their parts quite substantially if you let them. They will not disclose their brand of parts. Instead they tell you they are not required to disclose that. I overpaid for an alternator by $200. Lesson learned. Always check part prices and ask detailed questions about it to figure out how much they are marking up their prices. The good news, they did the work!

Went in to get my suspension system checked and they were efficient, gave a whole report with pictures, were thorough, professional, and extremely kind people. They were honest and didn't just try to force money out of you if it isn't needed. They gave me "if you were my daughter..." advice and i appreciated that so much. They have a rewards program, too, which is great. Highly recommend!

I appreciate your help and concern about my car.

Very friendly and knowledgeable. They are also very transparent on what repairs or maintenance they recommend.