Charlotte and Matthews Auto Repair

Honestly, this was not my best experience at honest. I go there frequently for routine maintenance. I scheduled my appointment and when I went to pick my car up four hours later, they had not touched it. There was no call to let me know that they had not done my cars service. Several other customers came in at similar times and expressed disappointment that they also Did not have their cars ready at the expected time. There seems to be an opportunity for training at the front desk around communication about work completion.

Honestly, this was not my best experience at honest. I go there frequently for routine maintenance. I scheduled my appointment and when I went to pick my car up four hours later, they had not touched it. There was no call to let me know that they had not done my cars service. Several other customers came in at similar times and expressed disappointment that they also Did not have their cars ready at the expected time. There seems to be an opportunity for training at the front desk around communication about work completion.

Honestly, this was not my best experience at honest. I go there frequently for routine maintenance. I scheduled my appointment and when I went to pick my car up four hours later, they had not touched it. There was no call to let me know that they had not done my cars service. Several other customers came in at similar times and expressed disappointment that they also Did not have their cars ready at the expected time. There seems to be an opportunity for training at the front desk around communication about work completion. Edit: The manager called to apologize for the experience and is working to make it right. I am adjusting my review to 4 stars.

They took great care of my bronco and I loved the honest and clear communication!

This was my second visit and I received prompt excellent service. I loved the specialized touch of leaving a snack in your car after they finish. The advisor at the front desk was very polite. I also love the waiting area which was equipped with comfortable chairs, complimentary water and an area where you can plug in your laptop to work. I will continue to use this establishment for my auto needs! 5 stars!

Very professional and courteous. Work done as requested in a timely fashion.

Great service, great communication with honest feedback, and fair pricing. I'll definitely be back again, thank you!

You guys were great! Justin was very understanding and willing to work with me. Everyone treated me great!! I’ll definitely be using them if needed in the future. Total recommdation