Charlotte and Matthews Auto Repair

I had a need to get a wheel alignment on my BMW and found Honest-1 Auto Care recommended as part of the Costco car service program. I was a bit hesitant at first, but the price was very good for a 4 wheel alignment, and they corrected a wear problem I had had for a while. What was even better is they were able to see me same day as a walk-in early in the morning, and I saw them try to accommodate multiple people coming in with kindness.

Excellent customer service and fast service

We went to get a car checked out to see what was wrong with it and they ran some test and found out what was wrong they fixed it and we did a car inspection there and passed everything. The workers are very professional and nice and honest. I will keep coming back and there rewards program is amazing.

I had a good experience at this business. I had a flat tire and I went to get it plugged temporarily but it was not able to be repaired. They informed me it was not safe to plug it. They put my spare on so I could make it to another place to get a tire. My tire was not in stock at their business. Also,I had a wheel alignment done last year there and I was satisfied with the service. The customer service was very polite.

Very good service

Very fast and friendly. Wondered about some add on fees since there were no consumable aspects done. My car still dives out of lane so something is not right but it was not picked up by the technician—something a test drive would have caught. Overall I appreciate the atmosphere and efficiency but the end result was not necessarily satisfactory.