This was my first time using Honest1 and I was very pleased. The young man at the desk was pleasant, kind, and explained everything each step of the way. The waiting area is nice and clean, comfortable chairs, separate area for children and offered free water and coffee. Restroom was also clean. They fixed my AC in two hours. I am happy to have found a car repair shop that I will feel comfortable calling in the future. As an older lady that is something important. Thank you.